13 lessons from the Crozier incident


An 80-percent solution delivered on time is almost always better than a 100-percent solution delivered too late. Captain Crozier was hyper-focused on a solution he believed would meet 100 percent of the CDC guidelines for protecting his crew. Unfortunately, that solution—moving his crew into hotels in Guam’s tourist district—was not within the Navy’s ability to implement without significant local government and business help, an effort which would take days to weeks. There were other, more immediate, solutions within Crozier’s authority to direct, but he elected not to pursue them because they were not “ideal” solutions.